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Handling
Conflict Successfully - 12th March
This
one day course will be useful for anyone who has to deal
with conflict either pro-actively or reactively.
The course is structured to allow delegates to see conflict from
both parties'points of view offering lots of hints and tips to
encourage delegates to move towards a win/win situation.
By
the end of the course delegates will have:
Considered
what conflict is and how managing expectations can
reduce the intensity of it.
Looked
at the common incorrect ways people deal with conflict.
Examined
how to use a powerful behavioural tool for dealing with
conflict.
Understood
how conflict arises from the other person's point of
view.
Learnt
and practised the key skills to use when handling conflict.
All delegates attending this event will receive a full colour
reference pack to take away.
This course wil be taking place at the North Euston Hotel in Fleetwood, Lancashire. The course will begin at 9.30 with refreshments served from 9.15. The course will finish around 12.30 followed by lunch.
