This course is suitable for any person looking to act in a more assertive manner. It is also very useful for those looking to effectively deal with others who are aggressive or passive towards them. Time will be given on this course for delegates to develop their own personal strategy.
This course will cover:
➤ WHAT IS ASSERTIVENESS.
➤ THE DIFFERENCE BETWEEN ASSERTIVENESS, AGGRESSIVENESS AND PASSIVENESS AND THE EFFECT ON INDIVIDUALS.
➤ THE USE OF BODY LANGUAGE IN COMMUNICATING YOUR MESSAGE.
➤ HOW TO DISAGREE
➤ HOW TO SAY NO
➤ DEVELOPING A PERSONAL STRATEGY FOR DEVELOPING YOUR CONFIDENCE.
All delegates on the course will receive a training pack to take back to the workplace. This course wil be taking place at the Inglewood Manor in South Wirral. The course will begin at 9.30am with refreshments served from 9.15am. The course will finish around 4.30pm and will include lunch.